Matty’s place is a provider of Residential Resource for young people who are about to or in the process of leaving the care system specifically for young people within the transitional period.

We are situated in the borough of Birmingham, West Midlands. 

This letter is an introductory letter of services as a Provider of;

Semi-Independent STEP DOWN Resource for Young People approaching the transitional period who still require a wraparound service that will see them through this most difficult and vulnerable time during their time in care.

College road will provide accommodation for six Young People of mix gender, from the ages of 16-21, who still require a service that will lead to FULL INDEPENDENCE. 

College road step-down also work with other Agencies to provide a tailored package for each individual Young Person such as Education and Training. our intended

We also work in partnership with Colleges to provide further Education and Training along with Apprenticeships for each Young Person leading on to possible Employment or continual study in their chosen subject

We are open for referrals and would welcome the opportunity to enter in negotiation has providers. You may wish to visit our website where you will find a full complementary view of our services.

Please find information of our services attached:


Statement of Purpose and Functions

Certificate of Insurance

Child Protection Guidelines

Child Sexual Exploitation Policy

If you require further information regarding College Road Semi Independent step-down, please do not hesitate to contact me. 

I will gladly oblige with any specific’s that is not covered in this introductory letter 

Planning and Delivery of Service


Planning and Delivery of Service

When a Young Person first arrives at College Road they enter a discussion with us regarding the planning of their future. During this discussion, they are consulted by us, but are also provided with an opportunity to have their own input. This allows them to actively plan their future with professional guidance, as their ideas develop into something more tangible; a plan.

A framework is in place here at College Road which is adhered to regarding the planning and delivery of the services. These procedures centre on Young Person involvement.

Induction/Support Charter

On arrivals each Young Person is presented with a full induction. During these induction Young Persons are provided with a full explanation of how this project operates and a copy of the project’s Support Charter. This ensures that each Young Person gains an understanding of the support structure on offer. A further benefit is the responsibilities of all parties are laid out, as are the rights of each party. Please note that this includes the complaints procedure.

Licence Agreement and House Rules

In order to ensure each Young Person has a clear and full understanding of the projects rules and regulations, each Young Person receives a licence agreement and a concise, easy-to-read copy of the house rules. 

Independent Living Plan

Each Young Person is actively involved and consulted in the forming of their Independent Living Plan. Their Living Plan is created in unification with the pathway plan and any risk presentation. This plan of action lays out realistic, achievable targets with topics used from the skills programme. 

Goals and Achievements

Key-workers work closely with Young Persons as they set out goals on a monthly basis. These goals are perpetually realistic and user friendly, and are formulated around the Young Persons Independent Living Plan. All goals and achievements are agreed with Young Persons at an earlier date. Each month a score is given as a measure of Young Person progress towards each goal. The reasoning for this is so Young Persons can clearly see their own progression as they grow with us. Furthermore, they can then reduce their own risk presentation whilst also setting their own limits and measures of control. 

Key-working and Records of Discussion

Young Persons are encouraged to discuss any issues they may face, ideas, planning or developments with key-workers on a regular basis. When relevant and significant, recording is discussed with the Young Person. They are able and advised to share their opinion whilst participating in this discussion. All records lay out an agreement between key-workers and Young Persons to the recommendations that should be followed and remedies that need to be carried out. Records are always signed by both parties.

Risk and Needs Assessment

An update of risk and need is completed quarterly by each key-worker and their Young Persons. Should a Young Person’s risk presentation increase, a referral for external agency involvement may be required if perceived as needed and agreed upon by both parties. Should the level of risk be higher than the safeguarding measures in place, the project will take a lead role in risk presentation.

Move on Plan

Young Persons are actively involved in the planning for their next stage of independency. A ‘move on plan’ is made by the stakeholders in conjunction with the young person’s pathway plan when the relevant time arises. 

Exit Evaluation Form

When Young Persons are due to leave us, they are presented with an Exit Evaluation Form. The purpose of this it to offer the young person an opportunity to give us feedback on their experience with us at College Road. 

Monthly Young Persons/Residents Meetings

All residents are invited to residents’ meeting once a month. At this meeting Young Persons receive updates on the general matters concerned with the project. This grants them an opportunity to comment on any matters which they are concerned about or offer their views regarding the project. 

Annual Young Persons Survey

Annually, Young Persons are offered the chance to complete a questionnaire. This survey centres on the quality of their experience with us to date. These views are taken into account and form a platform for the improving of our services.

Complaints Procedure

We have a complaints procedure in place.

Monitored Outcomes

Young Persons are encouraged to actively partake in the project whenever possible, so their progress can be monitored effectively. As previously mentioned, this included risk assessments, resident meetings and surveys. By getting involved in all aspects of the project, Young Persons can then provide us with enough information to give an overall indication of performance. Exit Evaluation Forms, as mentioned, gives service users a chance to review their entire experience with us through reflection and offer invaluable, constructive criticism. This helps reveal to us where we need to improve, and how from the perspective of Young Persons. 

At College Road we strongly believe that Young Persons must feel valued at all times and respected as they grow in an environment where self-esteem can flourish and they gain a sense of identity. The building of positive relationships and the experiencing of positive interaction in an adult environment will help ensure the Young Persons endure a successful tenancy.

We have processes in place that empower Young Persons should they have a grievance to discuss with us. By following these processes, we ensure that Young Persons know they are being listened to, so any issues can be resolved with speed and diligence, as escalation is avoided.

The behaviour of Young Persons in relation to education, employment, offending and the unit is monitored and recorded. 

Service Model 

The accommodation on offer consists of individual bedrooms. There is a shared kitchen on the ground floor along with a shared living area. The unit is managed with 24 hour support and supervision. Our services include accommodating Young Persons who will be leaving care in the near future, whilst ensuring they have the relevant support on offer to them through key-workers and other support. We support Young Persons as they go through the transition of living within the care system to living independently. The accommodation we offer has a centrally controlled entry/exit point. This point is monitored and recorded; with only approved visitors welcome. 

Core Staffing Structure

· 1 Manager.

· Senior Support Worker

· Support Worker on site 24 hours a day to provide daily support to Young Persons.

· Additional support worker as required to provide individual one-to-one support to each Young Person.

· Additional staff as required according to needs of the Young Persons.

· Additional casual/bank staff to enable continuous provision of the service and cover for Staff short falls. 

· 24 hour emergency staff covers.

· Senior Management staff to monitor and supervise. 

· Administrative staff to provide required administrative support. 

Method of Service Delivery

· Provision of a supported tenancy within a College Road unit that can meet the needs of the Young Person in question as agreed.

· Independent living accommodation which is suitable for the young person. 

· Risk assessment completion in conjunction with the requirements of The Purchaser.

· College Road Independent Living Programme will communicate The Purchaser, Pathways Team, and Social Workers as is required by the Local Authority and completion of an Individual IPA. 

· Allocated Key-worker to provide support, guidance and training. The purpose of this being to ensure each young person gains the skills which are needed in order for them to live independently.

· The completion of an Independent Living Plan to include every aspect of living independently. This consists of Be Healthy, Economic Wellbeing, Enjoy and Achieve, Staying Safe and Making a Positive Contribution. Also included are the support requirements outlined in the service specification. 

· Young Person Meetings and Monthly Progress Reports. Review 

· The setting and monitoring of goals and achievements. 

· The provision of a link between the Young Person, Pathways team and independent living. 

· The supervision of the accommodation. 

· The general management of the accommodation.

· Record keeping is to be kept in accordance with the policies of The College Road Independent Living Programme, the needs of the young person and in agreement with The Purchaser in question. To be included: records of discussion, log books, key-working sessions, monthly reports and all other information required by the Purchaser. 

· The Health and Safety guidance to be adhered to at the accommodation.

· General support with the purpose of ensuring each young person is aware of the financial responsibility they hold in relation to the accommodation, as well as any accommodation they may accommodate in the future. A further reason is to ensure the payment of accounts by the individual. 

· Other duties and support which have been agreed upon by the Independent Living Programme and The Purchaser.

· The provision and acquisition of suitable furnishings and equipment to facilitate living independently. 

· Support from staff who have sufficient levels of qualification and experience. 

· Attendance by support staff at meetings when required. This helps staff and Young Persons form more personal relationships. 

· Support which is tailored according to the needs of the young person; as agreed with the purchaser responsible. 

· One-to-one key-worker support.

· 24 hour on-site support, 7 days a week. This includes a 24 hour site access point that can be used for support and guidance. The benefits of such include allowing the young person to live independently, whilst also monitoring their behaviour.

· Staff will attend review and planning meetings whenever appropriate.

· Additional 24 hour emergency or crisis support when required.

· Ensuring the relevant representatives are informed of the Young Person’s progress as required by the Purchaser.

· Needs and Risk assessments to be done on a quarterly basis to measure progress.

· An Individual Crisis Management Plan is made for each young person. 

· Liaison combined with verbal and written feedback from Social Workers and the Pathways Team on an agreed basis. 

· Young Person Review Meetings. These are used to update Team Managers and Social Workers. 

· Young Persons are provided with guidance and support concerning budgeting, shopping, banking, timekeeping, health management, food hygiene, job seeking, attending interviews, time management, decision making, problem solving, behaviour and the payment of bills through the Living Plan, monthly progress reports and goals and achievements.

· The young person is supported in the promotion of independent living skills when viable. 

· Monitoring the Young Person’s emotional and physical development. 

· Communication with local police and organising legal representation, should this be required.

· Any other support discussed and agreed upon with the purchaser. 

· Guidance and assistance in all matters relating to benefits. 

· The forging of links between us at College Road and other relevant organisations when this can result in helping the young person on their journey to independency. 

· Move on plans are formulated to ensure Young Persons have a clear sense of direction when they gain their independence from us. 

· Assistance in obtaining independent living accommodation when the Young Person has progressed enough to live independently.

· Young people are required to leave our care when they reach 21 years of age. However, should it be deemed as appropriate by us, a short term placement may be agreed, following consultation with the purchaser. Please note that this can up to a period of 3 months after the Young Persons 21th Birthday. 


Risk Assessment 

The safety of individuals is imperative at any College Road location. In order to ensure the safety of those involved, we strive to identify risk presentation at the earliest possible time. Policies and procedures are in place and risk assessments are carried out from the point of the referral process. Measures are in place to ensure that Young Persons live in an environment where they can achieve their potential in a safe place

Referral Process

A detailed risk assessment is completed by the referring authority. As part of the decision making process, we assess the suitability of Young Persons by analysing the risk they present. We compare the risk that they represent to the risk that is already present on site. 

If the risk presented by a potential Young Person is going to increase the level of risk on site, then for the safety of the group the referral will initially be declined. 

Individual Young Person Safety 

Systems are in place on an individual basis. These systems are used to identify any risk which may be present prior to the arrival of a Young Person. The risk presentations are based on information received during the referral process. Each Young Person has a living plan which is unique to them that identifies the level of risk that they present and areas of support which can be used to maintain safety. Each young person is also given an ICMP (Individual Crisis Management Plan). This can be used for strategic intervention, should it be required. If risk levels exceed what can be resolved with an ICMP, then an individual risk assessment will be necessary to ensure the Young Person’s needs are met. 

Monthly reports contain section dedicated to ‘staying safe’. This is to monitor progress in relation to the levels of risk being presented by a Young Person. Goals and achievements concerning these matters are included in the monthly report. 

Maintaining Safety in a Group Setting

Young people can sometimes encounter difficulties when living in a group setting. One of our service aims at College Road is to work with Young Persons so they can overcome these difficulties. We have a strong system in place which acts as a framework for resolving such issues. In explanation, this process revolves around empowering and educating our Young Persons so they can make the right decisions with confidence. In order to aide Young Persons as we help them reach their potential and maintain a safe environment for them to live in, we have the following processes on site:

· Health and safety checks are carried out on a daily basis. The focuses of this check are fire precautions, general hazards, emergency lighting and the general maintenance of the building.

· All projects have a zero tolerance policy in regards to drug and alcohol use. 

· All projects have a zero tolerance policy in regards to smoking. This policy is enforced by a process which focuses on deterring young people from smoking on site and smoke alarms throughout the premises (our smoke alarms are checked on a weekly basis to ensure the safety of our Young Persons and staff).

· All of our projects are fitted with 24 hour CCTV systems. The areas covered by our CCTV cameras are: all communal areas and the outside of each unit. 

· Flat checks are made on a weekly basis to ensure the wellbeing of each Young Person in their accommodation. 

· All Young Persons’ flats are checked on a daily basis. Young Persons with a higher risk presentation experience heightened checks which reflect the higher level of risk.

· Staff have access to keys which enable them to access residents’ flats should there be a cause for concern. 

· Each project has a single entry and exit point. This point of entry and exit is monitored by staff or a controlled door system. 

There is a 24 hour call service available which responds to any crisis intervention. 

· All guests must provide photographic identification on arrival. 

· No under 16s are permitted to enter the unit unless they are a family member and this is sanctioned by the purchaser. 

· The police will be contacted should there be any suspicion regarding any guests.

· The movement of Young Persons is logged in the daily log book.

· All units are adequately staffed at all times.

· Strategies are in place so heightened risks can be dealt with safely and efficiently. 

· Emergency actions plans are in place. All possible emergency situations are covered. 

· Monthly fire drills are carried out. Fire procedures, including evacuation details, are displayed around the building. During inductions Young Persons are made aware of how to act in the event of a fire. 

· All residents have daily recording on attendance at the project, their education attendance offending. 

· All residents are given house rules. These rules are displayed around all our units.

· All of our projects undergo generic risk assessments on presenting risk and individual risk assessments, with reporting processes, for heightened risk presentation. 

· Our Young Persons are encouraged to attend all meetings. During these meetings discussions regarding safety may take place.

· Should specialist intervention be required, outside agencies can be contacted.

· Concerning behaviour is identified and recorded in the form of an incident report. 

Skills Demonstrated in Order to Provide Appropriate Living Environment

All members of staff are instructed to send consistent messages to our Young Persons that demonstrate what levels of behaviour are acceptable, and what behaviours are unacceptable. Staff must show that they are capable of doing this. In order to create an appropriate living environment for our residents where staff and Young Persons have a strong relationship, our members of staff should demonstrate the following: 

· Staff should work reactively to Young Persons and be prepared to invest whatever time and effort is required to help Young Persons reach their potential. 

· Staff must feel confident in regards to their abilities and skills.

· It is also required that staff provide residents with appropriate boundaries. 

· All College Road staff are given on-going support, identified training and learning needs. 

· Staff receive guidance from line management, so they can reach their potential. 

· Must be able to manage unexpected events.

· Must have an awareness of legal requirements. 

· Staff must be able and prepared to support Young Persons when needed. 

· Empathy, calmness, problem-solving and listening skills are essential attributes accredited to effective members of staff.

· Staff must show an ability to deal with difficult situations, such as crisis intervention.

· They must also be capable of dealing with challenging behaviour through the following of procedure.

· They must demonstrate the ability to update care plans. Staff are to be trained and able to follow the systems in place and carry out safeguarding responsibilities. 

· Staff must act as a positive role model in all aspects. Such a role includes giving advice surrounding drugs, sexual health, alcohol use, staying safe and healthy living. 

· The ability to support each resident with regards to living skills, integrating with neighbours and accessing various services and agencies.

· Key-working skills which are unique to each Young Person’s learning ability with the Young Person making informed decisions regarding their future. This results in Young Persons feeling more in control of their lives. 


Our priority at College Road is the safety of our Young Persons. 

Safeguarding Processes policy and procedures are in place. A specified named member of staff has been designated available for consultation if a child protection issue should arise (designated Safeguarding Officer). This Designated Safeguarding lead will also be responsible for updating the agency’s child protection procedure and the code of conduct and the code of practice and for ensuring that appropriate training is available. Birmingham Safeguarding Children Board (BSCB) website


The referral process gives much consideration to the safeguarding everybody involved at our units and any risks which may be presented. The first part of this referral process is a risk assessment to determine the level of risk presented by the Young Person. If the risk presented by the Young Person is higher than the current level of risk present at the project or if the Young Persons residency is going to contribute more risk to the project then the referral application will need more consideration. 

Referrals will not be accepted if an acceptance is going to result in having a negative effect on current group dynamics or put safeguarding and risk management at risk. When possible, we implement risk management plans. This results in all referrals being presented with an opportunity to succeed. 

The following safeguarding strategies are in place to ensure the safety of all residents: 

· Staff are on site 24 hours a day.

· Emergency staff support is available 24 hours a day. 

· Each Young Person has an Independent Living Plan.

· Crisis Management Plans are in place for each Young Person. 

· Monthly Goals and Achievements.

· Risk Strategies meetings.

· Key-workers are allocated to each Young Person. These are suitably qualified, experienced, trained supervised members of staff.

· Face-to-face key-working sessions that are recorded. 

· Quarterly Risk Assessments to assess risks.

· Quarterly risk and needs assessments. These are used to measure outcomes.

· Complaints procedures are in place.

· Initial Risk Assessment. This included a full assessment of all potential placement risks. Examples of what this includes: risk to self, risk to staff/visitors, risk to the community and an analysis of vulnerability. This is a minimal requirement. 

· Safeguarding policy.

· Incident reports. 

· Individual reporting strategies.

· Medical and dental services.

· Key-working around any risk presentation.

· Referral to external agencies, such as police, if necessary.

· Individual tailored risk assessments with intervention strategies in place, should risk exceed that which is manageable through Crisis Management.

Focused support

Young Person groups have to be managed with the intention of helping Young Persons alleviate risk taking behaviour until it ceases to exist. There are a number of processes in place to manage such behaviour and they revolve around Young Person involvement. These strategies lean towards change and acceptance. When Young Persons act out risk taking behaviour, we ensure the safety of other Young Persons by following procedure. The discussed processes are bullet-pointed below:

· Disciplinary measures are all recorded and monitored by staff.

· 24 hour staff.

· Daily health and safety checks.

· 24 hour on call support in case of emergency.

· The availability of our behaviour policy.

· Behaviour contracts. These are used when a Young Person is at risk of losing their tenancy with us. This is to be used as a last resort in a bid to change the behaviour of a Young Person or risk presentation. Please note that this must be agreed with the Young Person’s key-worker. 

· A fines system is in place with regards to health and safety issues around fire safety. Again, this must be agreed upon by the Young Person’s allocated worker. 

· House rules are laid out on induction. These are displayed around the communal areas of our units. 

· Each of our Young Persons receives a copy of the rules and of what behaviour we expect within their Young Person handbooks.

· Monthly resident meetings. Conduct discussions are included in this.

· Additional support when required and agreed upon. This is tailored to the Young Persons needs.

· Further staffing when required. This can even include 2:1 support. 

· Direct work with Young Persons who are presenting safeguarding problems. 

· Regular flat checks. Checking is more extensive when a greater risk is present. 

· Keys to all accommodation are held. This is for precautionary reasons, such as the self-harming of a Young Person or attempted suicide, and so on. 

· Work surrounding the law and understanding it. We work in conjunction with local policing teams to ensure this is done adequately. 

· Community based support in case Young Persons go missing from the unit. 

· A designated safeguarding person.

· A 3-tier structured warning system is in place to promote change of behaviour and acceptance. Young Persons are given a week period to change their behaviour with us. This is agreed with the Young Person’s key-worker. 

· All visitors must present photo ID on arrival. 

· No under 16s are allowed on site, unless they are a family member. This must be approved by the purchaser.

· Staff are REQUIRED undertake a MANDITORY TRAINING PROGRAMM that will allow them to deliver support package to the young people. Mandatory training consists of safeguarding, first aid, medication awareness, sexual exploitation, drugs and alcohol and so on. 

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